ServicePAQ isn't a single product, it's a layered system designed to match where your business is right now, and scale as you grow. Here's exactly how each package works, and how to know which combination fits your business.
One of the questions we hear most from Singapore SMEs is: "Do we need all of this, or just part of it?" It's a fair question. Most managed IT offerings bundle everything together and charge you for capabilities you don't use. ServicePAQ is built differently as a modular stack you can enter at the right level and build on over time.
Here's a clear breakdown of each layer, what it covers, and who it's best suited for.
The ServicePAQ Stack: Built in Layers
This is where every ServicePAQ journey starts. The Endpoint plan covers every device in your business such as laptops, desktops, and workstations with a flat monthly rate per device. Think of it as the foundation that every other service layer is built on top of.
ServicePAQ Pro is an optional layer on top of the Endpoint base plan. It's priced per user and covers the human side of your IT such as your staff's email security, cloud data, helpdesk access, and security awareness training. This is where most growing businesses find the most immediate return.
If your business runs on-premise servers, networking equipment, or physical infrastructure, ServicePAQ On-Premise handles it all. Unlike the other layers, this one is fully modular. You select only the components relevant to your environment. No paying for what you don't need.
Which Package Is Right for You?
The right entry point depends on your current setup and your most pressing pain point. Here's a simple starting guide:
| Your situation | Recommended start |
|---|---|
| "We just need our devices monitored and protected." | Endpoint |
| "We use cloud apps and need helpdesk + email security." | Endpoint + Pro |
| "We have servers and a local network that need managing." | Endpoint + On-Premise |
| "We want full coverage: users, devices, and office infrastructure." | All Three |
How ServicePAQ Addresses the 3 Key IT Gaps
In our first post, we outlined three structural IT gaps that put Singapore SMEs at risk. Here's how ServicePAQ is specifically built to close each one:
- No 24/7 monitoring? ServicePAQ Endpoint includes Remote Monitoring & Management as standard — your systems are watched around the clock, with issues flagged and resolved before they escalate.
- Data not properly protected? ServicePAQ Pro adds cloud backup, SaaS data protection, and dark web monitoring so your data is covered whether it lives on devices, in email, or in cloud platforms like Microsoft 365.
- Reactive IT support? The ServicePAQ Helpdesk (included in Pro) means your team has direct access to experienced support and proactive maintenance keeps problems from occurring in the first place.
Not Sure Which Combination Fits You?
Our team will assess your current environment and recommend the exact ServicePAQ combination for your team size, infrastructure, and industry. No guesswork, no overselling.
Talk to a ServicePAQ Expert →