Your team shouldn't lose a day
to IT problems

Proactive monitoring and maintenance to prevent issues before they disrupt your business. Reduces downtime, strengthens security, and lowers overall IT costs.

• Asset Tracking — Inventory collection and tracking of hardware and software across all managed endpoints.
• Software Deployment & Patch Management — Deploy consistent software and apply OS and application updates across all endpoints.
• Routine Health & Security Checks — Check endpoint security status, definition updates, and backup tasks. Identify potential problems in advance and automate system cleanup.
• Monitoring, Alerting & Remediation — Monitor CPU, RAM, disk, system events, services, and network connectivity. Respond to alerts and take corrective action promptly.
• Reporting — Monthly executive summary report covering endpoint health, security status, and performance.

Layered protection to prevent, detect, and respond to cyber threats on every endpoint. Guards users and data against malware, ransomware, and advanced attacks.

• Antivirus / Antimalware — Real-time scanning and threat removal protecting endpoints from viruses, malware, and common threats.
• Endpoint Detection & Response (EDR) — Continuously monitors endpoint activity to detect and respond to advanced threats and suspicious behaviour in real time.
• DNS Secure — Monitors DNS queries in real-time to block access to malicious domains and proactively prevent cyberthreats.
• Ransomware Detection — Behavioural analysis identifies and blocks ransomware activity in real time, preventing file encryption and data loss.

Protects against data loss from hardware failure, human error, ransomware, or theft. Centralised backup monitoring ensures consistent, timely, and successful recovery.

• Managed Data Backup — Image-based backup of endpoint OS, applications, and data. Recover individual files, folders, or the entire computer via bare-metal recovery.
• Bundled Storage — Each endpoint includes 50GB of backup storage. Additional capacity available via ServicePAQ Backup Storage.

Remote support covering all services included in the base subscription. Timely troubleshooting, fixes, workarounds, and escalation to vendors where needed.

• Coverage — Supports all services within the ServicePAQ Endpoint subscription — monitoring, security, and backup related issues.
• Delivery — Remotely provided via support hotline, ticketing (email), and remote access tools.
• Escalation — Issues escalated to upstream principal vendors where necessary to ensure timely resolution.

Yearly review to ensure your IT stays secure, efficient, and aligned with business goals. Covers performance, security posture, infrastructure health, and future planning.

• Service Performance — Review of service delivery and performance levels against agreed benchmarks.
• Infrastructure Health — Assessment of hardware and software lifecycle, capacity planning, and refresh requirements.
• Security Posture — Review of cyber security protections, emerging threats, and improvement recommendations.
• Strategic Alignment — Discussion on future IT needs, business growth plans, and budget considerations.

Monitor and manage on-premises switches and routers.

• Basic Tier — Reactive support with temporary replacement switch when needed.
• Standard Tier — Proactive monitoring via SNMP, remote management, and periodic configuration backups.
• Onboarding — Includes initial network topology and port/VLAN documentation.

Full lifecycle management for your FortiGate firewall.

• Configuration & Policy Management — Ongoing policy management and regular configuration backups.
• Proactive Performance Monitoring — Firmware updates, incident response, and vendor support management.
• Annual Firewall Review & Optimisation — Yearly review included.
• Supported Brand — FortiGate (entry-level and mid-range series).

Monitor and manage physical Windows and Linux servers.

• Full Coverage — Covers server security, patching, backup, disaster recovery, and technical support.
• Scope — Excludes servers acting as hypervisor hosts.

Monitor and manage on-premises Wi-Fi networks.

• AP & Controller Management — Setup, configuration, and troubleshooting of access points and controllers.
• Performance & Security — Reliable, optimised, and secure wireless coverage.

Pre-purchased bundles of remote and onsite support hours for flexible consumption.

• Minimum 50 Hours — Available in +10 hour increments. Covers both remote and onsite support.
• Flexible Consumption — Unused hours carry forward to the next contractual period.
• Scope — Covers ad-hoc work beyond the scope of included subscriptions.

Driver installation, configuration, and Level 1 printer support.

• Endpoint Printing — Driver installation, printer configuration, and endpoint printing support.
• Network Printer Support — Level 1 support including troubleshooting and diagnostics.