Success Stories
The World Management (TWM)
TWM is a long time partner of iWV with the latter being a cloud and managed service provider. This partnership covers go-to-market collaboration where iWV has been very responsive and flexible in responding to opportunities, architecting to implementation and on-going support.
TWM is in the business applications business, and we trust iWV as our partner to deliver the infrastructure and managed services for a total solution that delights our customers. In fact, our customers who have migrated to iWV have seen an 80% reduction in service calls.
Jenny Chua
Country Manager
About The World Management
Established in 1980, The World Management (TWM) provides consultancy expertise in Business Management, Enterprise Resource Planning, Project Management, Accounting and Customer Relation Management solutions.
TWM is a premier solution provider for Sage 300 ERP (ACCPAC), SAP Business One and WorkBench Project Management. The customer base ranges from multinational corporations to small & medium enterprises.
TWM believes that purchasing a software solution is not just about selecting software; it is about having the right blends of tools to assist in the planning and implementation of the systems in meeting the needs of today’s dynamically changing business environment.
The Situation / Problem
With the shift towards cloud computing for many of TWM’s customers, TWM faced several challenges with their current cloud infrastructure provider that include :
- Latency and connectivity
- Slow response time
- Technical issues beyond application
- Alternatives beyond public cloud
The Solution
IWV together with TWM crafted a dedicated cloud solution specially tailored for TWM’s customers. These initiatives include:
- Joint development on SME Go-Digital approved Sage 300 offering bundled with iWV’s cloud services
- Joint sales engagement program for existing SME Go-Digital customers to offer alternative cloud hosting as well as dedicated or on-premise options after the expiration of the Go-Digital grant
- Dedicated iWV account management & support to work with TWM’s sales consultants
The Results and Benefits
This is a win-win collaboration for both parties. TWM is able to focus on selling its application solutions to potential customers with iWV providing workable solutions and quality service for TWM’s customers. TWM’s customer satisfaction has improved as a result of :
- Service calls and customer complaints reduced by 80%
- Faster response to customers queries and issue
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