Partnering with iWV as our strategic infrastructure partner has paid off for Econ Healthcare. Their managed services and cloud hosting capabilities help ensure our Medicare centers operate smoothly with systems availability and end-user satisfaction increasing.
About the Client
ECON Healthcare Group is a leading premium eldercare provider in Singapore and Malaysia and listed in Singapore Stock Exchange.
Integrating the best of East and West nursing care and medical practices, it has brought a holistic and innovative approach to healthcare in the region.
Currently, it operates 11 Medicare centers and nursing homes in Asia including a recently launched nursing home in Chongqing China.
Building upon extensive experience and expertise, Econ Healthcare has developed a unique set of capabilities towards the design conceptualisation, development, and management of elder-friendly and trusted patient care environments.
The Situation / Problem
From running clinical systems for patient care, to custom built TCM systems right through the hundreds of PCs and laptops used by the medical and operational staff across multiple locations will require extensive IT resources.
Adopting a hybrid IT approach, Econ deployed a mixture of on-prem and cloud-based systems while working with service providers to support and maintain the application systems.
However, it soon became clear that supporting the disparate systems and the increasing number of end- user devices would require additional investment in IT resources.
The upcoming challenges:
- Econ was in need of support for mission critical IT Systems
- Needing the right IT support to manage their hybrid IT systems across multiple devices at a cost effective approach
iWV was approached to look into Excon Healthcare requirements.
The proposal involved :
- Appointing iWV as the official infrastructure specialist for Econ Healthcare
- Providing Proactive Service Support – a round the clock monitoring system to help alert Econ Healthcare on any issues, service outages and security attacks
- End-to-end infrastructure support by iWV
- Improved Service Availability: provide proactive support and ensure system patches and updates are applied timely, allowing Econ Healthcare to operate smoothly
- Account management & support: a dedicated account manager is assigned to manage the relationship and ensure customer satisfaction
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“Partnering with iWV as our strategic infrastructure partner has paid off for Econ Healthcare. Their managed services and cloud hosting capabilities help ensure our Medicare centres operate smoothly with systems availability and end-user satisfaction increasing.”IT Manager | Econ Healthcare