Customer Support Technical Engineer
As successful companies are driven by mission and passion, we are looking for candidate that can fit into the fun start-up like culture and grow with the company as we expand into a key regional player.
What will make you an ideal candidate?
Are you a self-confessed aficionado who enjoys tinkering with IT technologies? We are looking for a customer oriented and self-starter to provide level 1 and 2 technical support for our cloud computing products and services.
What we seek in you?
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✓ Be a part of operational support team which operates 24×7 support center
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✓ Provide technical support and troubleshooting via phone and email
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✓ Ensure uptime and performance monitoring of network, servers and services
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✓ Perform service delivery and managed services support in areas of monitoring, backup, security, system administration, servers and web applications.
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✓ Provide level 1 and 2 technical support as part of the NOC team
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✓ Good working knowledge of hardware such as Supermicro and Dell servers, Fortigate firewalls, Cisco/Juniper switches
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✓ Hands-on experience with Windows and Linux server operating systems
Extra brownie points if you have these:
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✓ Knowledge of level 2 technical support would be advantageous
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✓ 3+ years of experience in data center environment
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✓ Strong analytical abilities and attention to details
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✓ Good interpersonal and communication skills
What We Offer!
Here at iWV, you will have a chance to be in the driving seat and take your skills to the next level by helping to design, build, secure, manage and maintain the company infrastructure.
As the company expands regionally in 2020 and beyond, there’s opportunity for growth and flexibility in career progression that resonates with your aspirations. With a lean and experienced management team that are extremely hands-on, you will be exposed to other areas of the business working alongside a team of seasoned and experienced professionals and entrepreneurs.
Do you dream of a fun place to work? Right smack in the middle of the office is a pool table, chessboard corner, and soccer table for our employees to release some steam and recharge.
Prefer a more laid-back form of relaxation? Join us at the cafe style pantry over a cup of Gourmet Coffee made from freshly imported premium Italian coffee beans where our employees constantly whip up wholesome and delicious meals.
What Diversity Means to Us?
Most companies say it, but we mean it! iWV is an equal opportunity workplace and is committed to creating an inclusive work environment with a diverse workforce. We value team work, passion, experience, commitment and integrity and all qualified applicants will receive consideration for employment.
