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Success Stories

Real-time Disaster Recovery and Backup for Hospitality Business

The Situation/Problem


The client, a hospitality provider, is concerned about the significant impacts on the business and its operations should the entire online booking and processing systems go down. The most immediate and apparent impact is a loss of potential bookings and revenue.

Poor user experiences due to downtime can also damage the reputation and result in negative reviews and reduced customer loyalty.

Prolonged and frequent system outages is a major concern for management to address.

The Solution


iWV, a Zerto Partner, concluded that a traditional backup and restoration is insufficient due to the nature of the business; and this solution was proposed:

  • A near real time disaster recovery solution that combines Zerto continuous data protection solution and iWV dedicated cloud hosting to replicate all dedicated cloud virtual machines (VMs) in iWV datacentre
  • A secondary disaster recovery datacenter hosted in a separate physical location for added protection
  • A traditional backup and disaster recovery process to provide a second line of defence against disasters (man-made or natural) or malware attacks such as ransomware.

The Results and Benefits


The benefits of solution became apparent very quickly – the simplicity of the solution requires no additional servers or huge capital outlays; and coupled with its ability to perform regular disaster recovery exercises with near zero business disruption is a game-changer.

With the client’s new-found confidence to provide a stable online booking platform, the client is able to focus on its core business and new program initiatives to scale the business for greater revenue growth.

The benefits reaped are :

  • No huge capital outlays
  • Cost effective
  • Near zero disruption to business
  • Near real time recovery
  • Ease of testing and simulation
  • Seamless patching of servers

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Our Clients Say

iWV supported and accommodated our request for support for bandwidth upgrade due to overwhelming online ticket sales. Owing to iWV prompt response, all tickets for the event were sold out within 24 hours.

Benny Heng | General Manager | Zouk Management Pte Ltd

iWV's long heritage and expertise in the hosting business gave us the confidence and assurance to focus on our core business.

Redmond Mok | IT Systems Infrastructure Manager | Possible

We had great confidence in iWV meeting the service levels allowing us to focus on scaling our business.

Gary Loh | Director | PurpleClay Consulting

At the end of the day, we wanted to go with a service provider that was really focused on our requirements.

Azman Jaafar | Deputy Managing Partner | RHTLaw Taylor Wessing

We are delighted with our decision to move our Cloud computing workloads to iWV. Our migration experience was seamless, the technical support prompt, proactive with a human touch! Their competitive rates generated good savings and the fixed monthly rates provide predictability for the business. Best of all, we get to support our fellow local SMEs.

Melvin Roberts | Country Manager | Addon Systems

TWM is a long time partner of iWV with the latter being a cloud and managed services provider. This partnership covers go-to-market collaboration where iWV has been very responsive and flexible in responding to opportunities, architecting to implementation and on-going support.

TWM is in the business applications business, and we trust iWV as our partner to deliver the infrastructure and managed services for a total solution that delights our customers. In fact, our customers who have migrated to iWV have seen an 80% reduction in service calls.

Jenny Chua | Country Manager | The World Management

Partnering with iWV as our strategic infrastructure partner has paid off for Econ Healthcare. Their managed services and cloud hosting capabilities help ensure our Medicare centres operate smoothly with systems availability and end-user satisfaction increasing.

IT Manager | Econ Healthcare

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