We are delighted with our decision to move our Cloud computing workloads to iWV. Our migration experience was seamless, the technical support is prompt and proactive with a human touch. Their competitive rates generated good savings and the fixed monthly charges provided predictability for the business. Best of all, we get to support our fellow local SMEs.
About the Client
Established in 1992, AddOn Systems is a leading IT solutions provider in Singapore. From end-to-end IT solutions, turnkey to partial in demand services, their team of highly experienced and professionally certified industry veterans deliver deep business and technical expertise.
Supported by world renowned brands across the IT industry such as Asus, HP, Lenovo, HP, Acronis, Microsoft, etc, AddOn offers comprehensive, customized solutions and services ranging from infrastructure, perimeter and cyber security protection, digital services as well as managed services. Their clients range from Financial Services, Government, Education, Manufacturing and Transportation.
They also operate Onsmart.sg, a One-Stop Online IT Concept store serving Singapore and Malaysia and are the authorized agent for Lenovo Flagship store in Funan and Asus Exclusive store in Bugis Junction.
The Situation / Problem
Operating a fully on-premise IT operations until they shifted to a hybrid model, moving e-Commerce, corporate website and testing & development workloads to a well-known Tier 1 Cloud provider. Their production and client workloads remained on premise in AddOn’s corporate data center.
They discovered several unexpected challenges:
- As a largely self-service environment, they needed to build their own know-how to maximize the effectiveness of the services offered
- Access to support involved navigating FAQs, email requests, etc before finally getting a live person to talk to, often a day or more later
- Hosting costs were uncertain as they fluctuated about 30% month to month due to varied bandwidth usage and bills were difficult to understand with little details supporting the variable charges
AddOn started exploring alternatives and eventually decided on a local Cloud provider iWV for the following reasons:
- iWV is a MTCS certified service provider
- iWV Tier-3 data center is also accredited with ISO27000
- Attractive and fixed pricing plan
- Experience and Technical competency to migrate the Cloud workloads in Tier-1 data center to iWV data center in a seamless way
- Technical support team are on-hand to address issues and fine-tune system performance
The Results and Benefits
The proven migration plan, experience and technical support have given AddOn Systems the confidence to move their workload to iWV data center. Besides the ability to provide proactive and timely support, iWV’s simple and cost-effective pricing structure provided a fixed and predictable monthly charge helping AddOn Systems generate significant savings that go straight to the bottom line.
- Problem resolution time was significantly reduced
- Predictable monthly costs
- Clear and intuitive escalation path with the human touch
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Our Clients Say
“iWV supported and accommodated our request for support for bandwidth upgrade due to overwhelming online ticket sales. Owing to iWV prompt response, all tickets for the event were sold out within 24 hours.”Benny Heng | General Manager | Zouk Management Pte Ltd
“iWV's long heritage and expertise in the hosting business gave us the confidence and assurance to focus on our core business.”Redmond Mok | IT Systems Infrastructure Manager | Possible
“We had great confidence in iWV meeting the service levels allowing us to focus on scaling our business.”Gary Loh | Director | PurpleClay Consulting
“At the end of the day, we wanted to go with a service provider that was really focused on our requirements.”Azman Jaafar | Deputy Managing Partner | RHTLaw Taylor Wessing
“We are delighted with our decision to move our Cloud computing workloads to iWV. Our migration experience was seamless, the technical support prompt, proactive with a human touch! Their competitive rates generated good savings and the fixed monthly rates provide predictability for the business. Best of all, we get to support our fellow local SMEs.”Melvin Roberts | Country Manager | Addon Systems
“TWM is a long time partner of iWV with the latter being a cloud and managed services provider. This partnership covers go-to-market collaboration where iWV has been very responsive and flexible in responding to opportunities, architecting to implementation and on-going support.
TWM is in the business applications business, and we trust iWV as our partner to deliver the infrastructure and managed services for a total solution that delights our customers. In fact, our customers who have migrated to iWV have seen an 80% reduction in service calls.”Jenny Chua | Country Manager | The World Management
“Partnering with iWV as our strategic infrastructure partner has paid off for Econ Healthcare. Their managed services and cloud hosting capabilities help ensure our Medicare centres operate smoothly with systems availability and end-user satisfaction increasing.”IT Manager | Econ Healthcare