HELP

Service Status and Maintenance

We are constantly upgrading our systems to bring you a more stable network experience.Please note that during the mentioned period of scheduled maintenance, some of the services may not be available.

Current Service Status

Datacenter Core Network & Uplinks
Datacenter Power & Cooling
Cloud platform

Active Events

Scheduled Maintenance

5th July 2019, 18.00pm

Window

From Saturday 13th May 2019, 0400hrs
To Saturday, 13th May 2019, 0600hrs Singapore 535224

Purpose

Network Maintenance – Rerouting traffic due to network provider maintenance

Impact

Minor brief disruption expected

A DC to DC layer 2 WAN link network provider has scheduled maintenance during 17th July, 22:00 to 18th July, 0600, 30 minutes maintenance window, that will impact our WAN link traffic between two datacenters. To minimise disruption, we are conducting a network maintenance to re-route traffic via a standby WAN link.

During this maintenance, traffic will be shifted from one WAN link to the standby WAN link. There will be minor disruption and customers may experience a brief period of loss of packets in flight as the routers change the routing path. We also taking the change to put in optimization in our routing topology between the two datacenters.

Should you face any issues during this period, please assist us by doing a trace-route and ping test to your server and forward the results to support.sg@iwv.works.

For any enquiries, you may contact us at our main hotline @ 6868 1199 or email us at support.sg@iwv.works

Local Disruption

23rd July 2019, 18.00pm

Window

FromTuesday 23rd May 2019, 0400hrs
Onlgoing.

Impact

Minor brief disruption expected

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