Assistant Manager / Manager Customer Technical Support
As successful companies are driven by mission and passion, we are looking for candidate that can fit into the fun start-up like culture and grow with the company as we expand into a key regional player.
What will make you an ideal candidate?
Are you a self-confessed aficionado who enjoys tinkering with IT technologies? We are looking for a customer oriented and self-starter to lead and guide our technical support team for our cloud computing products and services.
The role supports the uptime, performance, monitoring and management of network and servers and ensuring that data center and cloud platform services are running at optimal level. You will be required to assist in managing the technical operation team responsible for installation, configuration and maintenance of the physical and virtualized servers as well as managed services.
An ideal candidate should be equipped with a minimal level 2 technical skillset and some supervisory experience in managing a team. In addition, the assistant manager / manager is also required to assist his team in customer support and troubleshooting.
What we seek in you?
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✓ Good knowledge of Windows and Linux server operating systems
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✓ Hands-on experience in setting up server hardware
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✓ Experience with web technologies (Apache, Nginx, IIS, MySQL, MSSQL, PHP or .NET)
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✓ Experience with network, cyber security and firewall solutions
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✓ Ensure all operations are carried out professionally and efficiently
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✓ Provide operational coaching and guidance to team members
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✓ Ability to supervise, hire and train new team members
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✓ Responsible for resource management and operational efficiency
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✓ Improve operational and best practices of management systems and processes
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✓ Ensure policies compliance in operational processes and activities
Extra brownie points if you have these:
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✓ Good understanding of IT support operations
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✓ Exposure to cloud technologies and concepts
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✓ Strong analytical abilities and attention to detail
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✓ Strong interpersonal and communication skills
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✓ Ability to work effectively alone or in a team
What We Offer!
Here at iWV, you will have a chance to be in the driving seat and take your skills to the next level by helping to design, build, secure, manage and maintain the company infrastructure.
As the company expands regionally in 2020 and beyond, there’s opportunity for growth and flexibility in career progression that resonates with your aspirations. With a lean and experienced management team that are extremely hands-on, you will be exposed to other areas of the business working alongside a team of seasoned and experienced professionals and entrepreneurs.
Do you dream of a fun place to work? Right smack in the middle of the office is a pool table, chessboard corner, and soccer table for our employees to release some steam and recharge.
Prefer a more laid-back form of relaxation? Join us at the cafe style pantry over a cup of Gourmet Coffee made from freshly imported premium Italian coffee beans where our employees constantly whip up wholesome and delicious meals.
What Diversity Means to Us?
Most companies say it, but we mean it! iWV is an equal opportunity workplace and is committed to creating an inclusive work environment with a diverse workforce. We value team work, passion, experience, commitment and integrity and all qualified applicants will receive consideration for employment.
